Technical Support Engineer

Full time Computer Occupations

Join Fortinet, a cybersecurity pioneer with over two decades of excellence, as we continue to shape the future of cybersecurity and redefine the intersection of networking and security. At Fortinet, our mission is to safeguard people, devices, and data everywhere. We are currently seeking a dynamic FortiEDR Support Engineer to contribute to the success of our rapidly growing business.

As a FortiEDR Support Engineer, you will be an integral part of our elite technical support organization, collaborating with a global team of experts across Engineering, QA, Security, and Product Support.

In this role, you will leverage a diverse skill set, including:

Serve as a trusted technical advisor, ensuring customer satisfaction and solution effectiveness.

Communicate clearly with both technical and non-technical stakeholders.

Document solutions, procedures, and known issues for internal and customer use.

Analyzing source code, log files, dump fi...