Location
coahuila, coahuila, Mexico
Posted
July 05, 2026
Job Description
Location: Guadalajara, Mexico
Department: Technical Support
Key Responsibilities- Conduct root cause analysis to identify and resolve recurring issues.
- Utilize SQL to query and analyze database information for troubleshooting purposes.
- Collaborate with engineering and client‑facing teams to escalade and resolve complex issues.
- Arrange and attend virtual meetings with clients, client teams, and engineering to resolve complex technical issues.
- Create and maintain technical documentation, FAQs, and knowledge base articles.
- Provide training and support to customers on product features and functionalities.
- Monitor system performance and provide feedback for product improvements.
- Assist in the onboarding of new clients and provide ongoing support as needed.
- Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experienc...