Technical Support Engineer

Full-time Other-General

Overview

Job Purpose: END-USER Support – Field Support Engineer

Qualifications

• Qualification: Graduation
• Certification: CCNA, MCSA, CompTIA A+
• Experience: 4+ Years

Responsibilities

• Hardware Setup: Install, configure, and maintain desktop computers, printers, and other peripherals
• Software Installation: Install and configure operating systems, office applications, and other software as required by users
• System Configuration: Set up user accounts, permissions, and security settings according to organizational policies
• End-User Assistance: Provide technical support to end-users via phone, email, or in-person. Troubleshoot and resolve hardware and software issues
• Problem Diagnosis: Identify and diagnose hardware and software issues; perform repairs or escalate to higher-level support if necessary
• Remote Support: Use remote desktop tools to assist users with t...