Technical Support Engineer

HappyFox

Full-time Computer Occupations
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Location
Chennai, Tamil Nadu, India
Posted
June 04, 2026

Job Description

We are looking for Technical Support Engineers. You will work closely with customers to quickly resolve technical issues that cannot be handled by the Customer Support team.

Responsibilities:

  • Investigate and identify root cause of customer issues and drive resolutions across various teams

  • Provide expert level technical support and deal with issues escalated by junior support staff

  • Manage customer issues related to the installation, configuration, and operation of the product suite and cloud deployments on a timely basis

  • Act in a development capacity on product and process improvement projects

  • Document defect and enhancement requests on behalf of customers

  • Drive Post Mortem analysis for customer incidents and push for preventive measures to avoid future recurrence

  • Give customers prompt and reliable updates related to applications

  • Work with internal teams in a consultative and supp...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 04, 2026
    • Application Deadline
      July 14, 2026