Technical Support Engineer

FULL_TIME Computer Occupations

This position will support customer inquiries related to product pre-sales and post-sales, service inquiries, and other requests within the defined Zone or Countries. The role will require close coordination with key internal stakeholders to ensure customer inquiries, requests, or complaints are managed professionally and on time. Key Responsibilities: To perform Technical and Service Assistance with all internal and external customers for all of Schneider’s Business Entities focused on Home and Distribution products. Support for other divisions including IT & Buildings, Industry, LV/MV, and all other applications at entry level. Initial troubleshooting and support of Products by Schneider Electric To do technical service proposals to existing and prospected clients. Escalating problems to Technical Support Level 2 or 3 when troubleshooting techniques and databases cannot provide an adequate solution. Product Testing / Evaluation of all Products with Quality Issues. Entering all incomi...