Job Description
Logitech is the Sweet Spot for people who want their actions to have a positive global impact while having the flexibility to do it in their own way.
The Role:
The Tech Support Engineer role involves resolving technical support issues, primarily focusing on AV hardware and software, from business customers and handling escalations from Tier 1 team members.
Your Contribution:
- Troubleshooting video conference system issues via phone, email, and chat.
- Resolving escalated support tickets from the Tier 1 support team.
- Assisting the Tier 1 support team by providing guidance to resolve tickets without escalation.
- Providing ad-hoc feedback about trends, new issues, and the voice of the customer.
- Assisting with related projects during periods of low technical support volume.
- Suggesting process improvements when opportunities are identified.
Your Qualifications and Skills:
- Minimum 3 years of experience in AV ...