Location
Apodaca, Nuevo Leon, Mexico
Posted
July 19, 2026
Job Description
What will you do? Provide high-level technical support to Schneider Electric’s most valued customers and Field Service Engineers in North America. Diagnose and troubleshoot customer problems related to 3-phase power systems. Document cases thoroughly and create knowledge articles to enable quick issue resolution. Manage escalations effectively and ensure timely solutions. Identify opportunities for revenue generation while supporting customers. Collaborate with Test & Evaluation, Platform Engineering, and Product Management teams to ensure product quality. Implement solutions for improper application and installation of 3-phase systems or components. What skills and capabilities will make you successful? Effective communication skills to interact with customers and internal teams. Strong ability to diagnose and resolve technical issues in electronic and 3-phase equipment using schematic or block diagrams. Proactive in documenting cases and sharing knowledge. Ability to identify busines...