Location
ajman, ajman, United-Arab-Emirates
Posted
July 08, 2026
Job Description
In this role you will:
- Embody the Nozomi Networks Cultural Pillars and our mission to protect what matters most with transparency and trust
- Provide post‑sales break‑fix, consulting, and collaboration with all stakeholders to resolve technical issues.
- Perform exceptional customer service relating to infrastructure design, deployment, testing and verification, as well as optimisation as needed.
- Drive interactions with customers for resolution of issues while interacting internally with Product and Engineering Teams as needed.
- Develop and maintain core competency on Nozomi Networks entire product line and technologies.
- Create knowledge base content where none exists while updating existing to correctly position solutions.
- Understand critical account infrastructure and technical environments.
- Provide white‑glove treatment for critical accounts.
- Replicate and reproduce customer issues in the lab...