Technical Support Associate (Voice)

Full-time IT & Technology

Who We Are

At Network Solutions, we’ve been trusted for decades to help people get online and stay ahead. We’ve been here since the beginning of the internet and we’re still building for what comes next. As the original digital identity authority, we help secure domain names, protect brands, and safeguard the infrastructure businesses rely on. We empower our customers to own and manage the assets that define them online, while delivering enterprise‑grade security. Our team leverages modern AI‑accelerated tools to streamline how businesses manage their digital presence.

What you’ll do & how you’ll make your mark

• Achieve productivity, quality, sales, and revenue targets, including average handle time, schedule adherence, service request closures, and quality measures.
• Configure and troubleshoot basic errors with domain names and associated products.
• Use proprietary database, web, and telephony tools effectively, reporting faults...