Technical Support Associate (Hindi-Speaking)

Full-time IT & Technology

Point-of-care diagnostics is a growing and dynamic industry helping to improve clinical and economic outcomes globally. Abbott brings a variety of expert viewpoints on new innovations, insights, and impacts that are shaping the future of diagnostics around the world.

Essential Duties And Responsibilities (Key Activities)

• Receive inbound Customer calls and email communications and address in a professional and friendly manner
• Review, prioritize and manage group mailboxes to ensure all inquiries and complaints are actioned
• Provide first level support in troubleshooting customer complaints across the designated product range by analyzing customer problems and asking the appropriate questions to support resolution
• Document complaints and inquiries using the appropriate guidelines and procedures to ensure completeness and accuracy of the records
• Communicate complaint investigation conclusions to customers through written ...