Location
ottawa, on, Canada
Posted
June 08, 2026
Job Description
Elevate customer support at Assent as a Technical Support Architect. This senior role demands technical expertise, advanced troubleshooting, and collaboration skills in a dynamic environment.
In this role, you will be responsible for managing high-priority escalations while mentoring junior team members. Key skills include a deep understanding of coding, AI-driven workflows, and strategic communication with internal teams. Your insights will directly influence product improvements through thorough analysis and collaboration.
Key Responsibilities:
• Manage critical customer escalations effectively
• Diagnose issues through read-only product code review
• Collaborate with Engineering and Product Management teams
• Mentor junior technical specialists and enhance team skills
• Develop AI-driven workflows using tools like Forethought AI
Requirements:
• Bachelor’s degree in Computer Science or related field
• 5-7 years of experience in technical support roles
In this role, you will be responsible for managing high-priority escalations while mentoring junior team members. Key skills include a deep understanding of coding, AI-driven workflows, and strategic communication with internal teams. Your insights will directly influence product improvements through thorough analysis and collaboration.
Key Responsibilities:
• Manage critical customer escalations effectively
• Diagnose issues through read-only product code review
• Collaborate with Engineering and Product Management teams
• Mentor junior technical specialists and enhance team skills
• Develop AI-driven workflows using tools like Forethought AI
Requirements:
• Bachelor’s degree in Computer Science or related field
• 5-7 years of experience in technical support roles