Technical Support Analyst (Tier 1) - Polish Native / Spain Homebased

Full time Computer Occupations

Join us on our exciting journey!

We are recruiting a new Technical Support Analyst (Tier 1) with work experience in the area and native in Polish language.

Under general supervision, provide high quality phone-based service desk support to end users regarding IT problems and service requests.

If you want to play a key role in a multicultural, dynamic and committed team this could be the role for you!

Essential Functions:

• Use remote control tools like gotoassist to solve a large percentage of incident calls on the first interaction with the customer.
• Analyze data points from monitoring tools and reporting systems to determine the root cause of a problem and perform the necessary functions to resolve the problem.
• Adhere to established IT policies, procedures and standards and ensure conformance with information systems goals and procedures.
• Provide management with information o...