Job Description
We are looking for a Technical Support Analyst to join our Singapore team as our second analyst in the region, strengthening our APAC presence and ensuring our customers across the Asia-Pacific time zone receive fast, expert, and genuinely helpful support.
This is an L1 role: you will be the first point of contact for our customers, handling inbound support requests across our product suite, triaging and resolving issues where you can, and escalating thoughtfully where you cannot. You will work closely with our L2 team and with Customer Success to ensure no customer is left waiting and no issue falls through the gap.
We are a fintech company on a mission to fight financial crime. Our platform uses AI, machine learning, and big data to help compliance teams at over 1,300 customers across 75+ countries work faster and more accurately. The problems our customers bring to support are real, operational, and often time‑sensitive — and how quickly a...