Location
Rocklin, CA, United States
Posted
July 23, 2026
Job Description
Description
Job Description
Job Description
This job contributes to first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with Williams-Sonoma Inc's guiding principles.
ESSENTIAL FUNCTIONS:
• Assists in identifying trends in continuing hardware, software or systems problems.
• Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
• Maintains regular and consistent attendance and punctuality.
• Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continu...
Job Description
Job Description
This job contributes to first point of contact within the Enterprise Help Desk (EHD) for information systems user problems. Responds to routine hardware/software problems and/or questions related to Point of Sale (POS) and End-User Support (EUS), including field LAN/WAN (local area network/wide area network) offices and distribution centers nationally. Models and acts in accordance with Williams-Sonoma Inc's guiding principles.
ESSENTIAL FUNCTIONS:
• Assists in identifying trends in continuing hardware, software or systems problems.
• Documents user problems, resolution, and new solutions for future reference using EHD tools and resources.
• Maintains regular and consistent attendance and punctuality.
• Performs first-level core troubleshooting on hardware/software systems problems; answers questions, provides technical solutions, and follows up to assist users in solving their information systems problems in a continu...