Location
Richmond, Virginia, United States
Posted
June 19, 2026
Job Description
Job Title: Technical Support Analyst 4
Location: Richmond, VA
Duration: 09 months of contract ( Onsite)
ABOUT THE ROLE
Client is seeking a local candidate for an on-site technical support position. The ideal candidate will have experience supporting Windows desktop users in an enterprise environment.
Duties and Responsibilities:
- Onboarding and offboarding both new and separating employees
- Supports and maintains user account information changes including system access rights, security, and system groups
- Manages and monitors customer IT issues using helpdesk tools Keystone Edge (KSE), Shared Email Inbox, and SharePoint.
- Provides support over the phone, in person, and using remote control tools
- Acts as a liaison to ensure the delivery of high-performance IT support services
- Works directly with ...