Location
Remote, Remote, Colombia
Posted
May 30, 2026
Job Description
Hi, I'm Martha Garces, your Recruiter and guide to joining CSG! We are excited to learn more about you and your unique background.
Responsibilities
- Provide Level 2 technical support for CSG products in production, resolving technical issues and error conditions reported by customers and internal stakeholders in line with SLAs and OLAs.
- Monitor, triage, and work incident and service request queues in the CSG support tools, ensuring tickets are accurately updated with investigation details, status, and resolution notes at all times.
- Analyze application, database, and interface behavior using SQL queries, logs, and standard Unix/Linux utilities to determine root cause and recommend or execute corrective actions under guidance from senior staff where needed.
- Execute standard operational tasks and runbooks (job restarts, configuration changes, health checks, basic deployments or turnovers) following approved procedures and change-m...