Job Description
SUMMARY:
Technical Support Analyst – (Office-Based)
Salary: Lucrative, depending on experience and qualifications About the Client
Our client is a leading UK-based telecoms and IT provider delivering advanced connectivity, VoIP, and cloud solutions to businesses. Their growing Cape Town office supports a UK customer base and offers a dynamic, fast-paced environment for technical professionals.
POSITION INFO:
Role Overview Seeking a skilled Technical Support Analyst to provide remote support to UK clients, full-time UK working hours in office , specialising in: VoIP / IPPBX systems Internet & broadband connectivity Wi-Fi and network troubleshooting Key Responsibilities Deliver technical support via calls, email, and chat Troubleshoot: VoIP systems (IP Voice, Bicom, IPECS, 3CX, Yeastar) Hardware (Yealink, DECT, headsets) Connectivity (Broadband, Mobile Broadband, Leased Lines) Networks (routers, switches, Wi...