Technical Support Analyst L1

TD SYNNEX

Full time Computer Occupations
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Location
Santa Cruz Atoyac, Ciudad de México, Mexico
Posted
June 25, 2026

Job Description

Overview

We are looking for a Technical Support Engineer I to provide Level 1 support for network security solutions, primarily focused on Palo Alto Networks environments. This role requires strong English communication skills, foundational experience with firewalls, and availability to work an evening schedule supporting U.S.-based customers.

Key Responsibilities

  • Provide Level 1 technical support (break-fix) for firewall and network security environments
  • Troubleshoot and resolve issues related to:Firewall configurations and policiesVPN connectivity and tunnel setupNetwork access and connectivity issues
  • Handle incoming technical requests and incidents from customers
  • Support users with configuration changes (e.g., website blocking, access restrictions)
  • Escalate complex cases to higher support tiers when needed
  • Follow internal knowledge bases, documentation, and vendor resources to res...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      June 25, 2026
    • Application Deadline
      August 04, 2026