Location
India, India, India
Posted
July 18, 2026
Job Description
**Role Responsibilities**
+ Receive, triage, and manage assigned technical support tickets through Zendesk
for ServiceChannel products including APIs, EasyPay, FSM, Data Direct, and related
platform services
+ Monitor assigned ticket queues, prioritize inbound requests as directed by
Support Queue owner, and ensure timely updates are provided to customers,
internal stakeholders, and management
+ Troubleshoot customer-reported issues using available documentation, API
swagger documentation, product knowledge, system tools, logs, support history,
and internal knowledge resources
+ Perform initial investigation and root cause analysis to determine whether issues
are customer-side, configuration-related, product-related, integration-related, or
require escalation
+ Communicate directly with customers via email and meetings to clarify issues,
provide status updates, ...
+ Receive, triage, and manage assigned technical support tickets through Zendesk
for ServiceChannel products including APIs, EasyPay, FSM, Data Direct, and related
platform services
+ Monitor assigned ticket queues, prioritize inbound requests as directed by
Support Queue owner, and ensure timely updates are provided to customers,
internal stakeholders, and management
+ Troubleshoot customer-reported issues using available documentation, API
swagger documentation, product knowledge, system tools, logs, support history,
and internal knowledge resources
+ Perform initial investigation and root cause analysis to determine whether issues
are customer-side, configuration-related, product-related, integration-related, or
require escalation
+ Communicate directly with customers via email and meetings to clarify issues,
provide status updates, ...