Technical Support Analyst 4 - IN PERSON IVs Required - Onsite Richmond, VA

Full-time other-general

Role Description, Day to Day: A new online platform called Evoke launched in February for the Office of Charitable and Regulatory Programs, Consumer Protection (CP), to now receive digital applications and renewals from the more than 12,000 charitable organizations that register to solicit funds in the Commonwealth. This is part of an agency-wide initiative, called NexGen Regulatory Platform, to modernize the use of technology to better serve residents of Virginia as well as make government duties more efficient. The Evoke online platform will be rolled out for about 20 programs over the next decade and is being supported by the Office of Information Systems, Administrative and Financial Services. Responsibilities Serve as the primary point of contact for end users seeking assistance with a regulatory casemanagement or licensing application built on a lowcode platform. Triage, diagnose, and resolve userreported issues, escalating to technical teams when needed. Provide guidance on s...