Technical Support Analyst - 12 months

Full-time Other-General

We are a leading Canadian financial services co-operative committed to being a catalyst for a sustainable and resilient society. Our Information Technology team aspires to be a leader in applying technology to power business strategies.

We are seeking a Technical Support Analyst to provide advanced second-level technical support for incidents and service requests across desktop, mobile, network, collaboration, and enterprise application environments.

Requirements

• Post‑secondary education or industry equivalent technical training, or an equivalent combination of education and experience.


• 4‑6 years of technical support experience in a large professional organization with 2,000+ staff.


• Solid to advanced knowledge of hardware and software in a multi‑platform environment.


• Demonstrated experience with incident troubleshooting, ticket documentation, escalation management, knowledge creation,...