Technical Specialist Remote Support.

Agfa

Full-time Computer Occupations
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Location
Leeds, England, United Kingdom
Posted
June 19, 2026

Job Description

Technical Specialist Remote Support


We are currently looking for a Technical Specialist Remote Support, who will be reporting to the Customer Support Manager. (S)he will be responsible for the ownership and 2nd line resolution of Incidents and Service Requests for AGFA HealthCare’s Northern Europe customer base.

Location: Leeds, UK (hybrid working, 50% at home and 50% in our office in Leeds)

Scope of duties:

  • Lead, diagnose and troubleshoot 2nd line Incidents and Service Requests – (50% of your time)
  • Accurately record and triage newly reported Incidents and Service Requests to ensure a prompt and accurate line of investigation – (10% of your time)
  • Take ownership of Incidents and Service Requests, and prioritise your own workload with a continual focus on customers SLAs, ensuring Incidents are resolved within SLA - (10%)
  • Escalate Incidents, as needed, on behalf of the customer to appropriate ...

    • Job Details

    • Job Type
      Full-time
    • Category
      Computer Occupations
    • Date Posted
      June 19, 2026
    • Application Deadline
      July 29, 2026