Location
ottawa, on, Canada
Posted
June 27, 2026
Job Description
Job Description
The Technical Specialist will be a key member of the Network Services team, offering technical support and expertise in a fast‑paced operational environment. They will play a vital role in resolving incidents, managing network changes, and providing mentorship to junior team members. The successful candidate will have a strong background in wireless network design, configuration, and deployment, with a focus on Aruba and Cisco solutions.
How You Will Contribute And What You Will Learn
- Resolve high-priority incidents and service requests, ensuring timely and effective resolution.
- Manage incident tickets, provide technical solutions, and coordinate with internal teams and vendors.
- Perform root cause analysis, document findings, and recommend improvements for network design.
- Follow change and problem management processes for network updates and implementations.
- Escalate complex issues to senior...