Technical Solutions Analyst - Varicent

Full-time Soporte técnico y administración

Key Responsibilities

• Lead technical implementation of SaaS sales software for new and existing clients, ensuring smooth onboarding and configuration.
• Collaborate with sales and product teams to translate business requirements into technical solutions and customizations.
• Provide expert troubleshooting, root‑cause analysis, and resolution for complex technical issues reported by customers.
• Develop and maintain technical documentation, including integration guides, best‑practice playbooks, and knowledge base articles.
• Analyze usage data and performance metrics to recommend optimizations and enhancements to the platform.

Requirements

• 3+ years of experience in technical support or solutions engineering for SaaS sales or CRM platforms.
• Strong understanding of solution architecture, API integrations, and data modeling.
• Proficiency with SQL and data analysis tools to extract insigh...