Technical Services Representative

Full-time Other-General

The Opportunity

We are looking for a Technical Services Representative who serves as the primary technical liaison between Atlantic and its customers and internal operations. The role is responsible for supporting product performance, consulting on resolving quality and converting issues, strengthening customer relationships through regular visits, and ensuring specifications and process align with manufacturing capabilities.

What You'll Do

• Conduct regular customer visits to review performance, address concerns and strengthen working relationships
• Documents all customer visits in a Technical Service Report, with a copy distributed to the Salesperson, Operations, Quality to support issue resolution
• Provide on-site technical support during trials, start‑ups, and problem resolution activities
• Audits customer process, carton quality and carton design
• Coordinates design improvements with sales, Design depts and operatio...