Job Description
Oversee daily operations, staff performance, and profitability of the Technical Services Division.
Develop and implement short- and long-term strategies aligned with corporate objectives.
Conduct annual performance evaluations and coach team members for growth.
Collaborate with Commercial Operations and Sales to forecast service requirements and support customer initiatives.
Maintain and grow relationships with key strategic accounts.
Provide metrics and performance reports to senior management.
Operations & Quality
Ensure repair orders, RMAs, and documentation are accurate and complete.
Oversee calibration and repair processes in compliance with ISO 9001/ISO 17025 standards.
Analyze repair data and recurring issues to support continuous improvement initiatives.
Manage demo inventory and ensure proper calibratio...