Technical Services Cross Technology Systems Integration Specialist at NTT DATA

Full-time Networks & Systems

Technical Services Cross Technology Systems Integration Specialist – Kallang, Singapore

Senior subject‑matter expert responsible for providing technical support to NTT clients, compiling clear technical specifications, creating alternative solutions, and pursuing professional certification while developing business knowledge.

Key Responsibilities

• Interact with clients on site and remotely to meet complex solution requirements.
• Escalate unresolved problems and issues to relevant third parties.
• Respond to escalated client requests and complex problems.
• Write reports and proposals and maintain project documentation.
• Assist with documentation of standard operating procedures related to installations and fixes.
• Act as coach and mentor to more junior Implementation Engineers and Technicians.
• Coordinate activities of junior Engineers in line with performance targets.
• Participate in higher‑comple...