Technical Service Support Engineer

Full-time Technical Support & Administration

Alpha ESS is a leading manufacturer of electricity storage systems and a pioneer in the successful implementation of the energy transition. After more than 10 years of experience in the production of energy storage solutions, Alpha ESS has already installed over 30,000 stationary storage solutions worldwide. In order to be able to continue this success, Alpha ESS is reaching out to new talented colleagues. We are looking for enthusiastic, responsible, and reliable new members of our team who want to work together to preserve the environment and our planet.

Responsibilities

• Serve as the technical point of contact for customers, installers and business partners throughout the entire product lifecycle.
• Perform field installations, system tests and on-site troubleshooting to identify and resolve operational problems.
• Handle and process customer complaints; coordinate solutions and follow up to ensure timely resolution.
• Organize an...