Technical Service Co-Ordinator

Full-time Management & Operations

Primary Responsibilities

• Service

• Provide first class customer service to all GROHE UK customers handling inbound service contacts received via both calls and emails (with an even split between them)
• Handling all technical product questions using training and systems available to provide the customer with the appropriate resolution
• Provide product fault analysis for customer with product issues, assessing whether the fault falls within our warranty conditions and managing appropriately. Identifying necessary spare parts and dispatching, along with an engineer if needed
• Give accurate specification advice to customers of differing technical expertise understanding Grohe’s product portfolio to offer a complete service (training provided)
• Provide installation support to all customers with differing technical expertise across the full range of GROHE products
• Consistently develop your knowledge of GROHE produc...