Job Description
1. Key Responsibilities
A. Customer & Site Support
Conduct site visits across PAN India and overseas (if required) for product application support and complaint investigation
Identify and resolve application-related issues at site
B. Complaint Handling & RCA
Attend customer complaints along with Sales team
Perform root cause analysis (RCA) using structured methodologies
Provide corrective and preventive actions (CAPA) timely
Prepare and submit technical reports to internal and external stakeholders
C. Technical Coordination
Act as a link between Sales, Quality, Production, and Customers
Gather technical feedback from customer sites and share insights for improvement
D. Quality Support
Assist in monitoring critical quality parameters (density, thickness, adhesion, etc.)