Job Description
Position: Technical Support Engineer Reports To: Manager, Customer Engineering Business Unit: Global TSO Location: Noida Opportunity
We are looking for smart problem-solvers with exceptional analytical skills who are experienced and motivated to provide excellent service to our customers and partners globally. You will get to know the core features of our Workfront product at an expert level. The primary responsibility is to handle customer issues related to Workfront products and services over the phone as well as through tickets and chat. Technical support engineers are required to troubleshoot and test directly with the customer and work cross functionally and collaboratively to resolve issues to our customer's happiness. You will have the opportunity to improve processes and customer experience by crafting new KB articles about the product, whilst sharing insights to colleagues and management.
Job Description: - Job Profile
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