Technical Platform Operations Specialist (Rewards & Integrations)

Full-time other-general

Technical Platform Operations Specialist (Rewards & Integrations)

Role Overview

In this role, you will manage the day-to-day technical operations and health of our customer rewards platform. You will work closely with product, technology, and business teams to ensure seamless system integrations, reliable data processing, and an exceptional customer experience across our digital channels. You will serve as the first line of technical support for platform issues, translating business rules into automated workflows and ensuring system data flows remain uninterrupted.

Key Responsibilities

• Integration & Payload Monitoring: Monitor daily technical operations and core integrations (APIs, webhooks, data flows) between the rewards platform and internal/external business systems.
• Data & Transaction Troubleshooting: Track down and resolve data synchro...