Technical Onboarding Manager

Full-time Other-General

Job Description

Customer Onboarding Leadership

• Own the end-to-end customer onboarding lifecycle from contract handover through production go-live. 
  
• Conduct onboarding kickoff meetings. 
  
• Define onboarding plans, milestones, dependencies, and timelines. 
  
• Drive onboarding projects to completion while ensuring customer satisfaction. 
  
• Serve as the primary customer contact during implementation. 
  

Stakeholder Coordination

• Coordinate activities across: 
  

• Customer stakeholders 
  
• Site operations teams 
  
• SCADA teams 
  
• Internal onboarding engineers 
  
• Product teams 
  
• Development teams 
  
• Customer Success teams 
  

• Ensure all parties remain aligned on project objectives, timelines, and deliverables.  ...