Job Description
The Lead Technical Manager will be responsible for managing a group of Technical Officer for security equipment installation, testing, commissioning and system programming in accordance to required standards.
Job Responsibilities
Oversee the whole process of service cum maintenance workflow.
Front line contact with client representatives on all service/maintenance related issues.
Lead a team of service team members.
Prepare service scope and develop service plans, define resource loading, skill requirements, tracking milestones and metrics.
Determine new, creative ways to employ teams on service deliveries and distribute responsibilities.
Manage day-to-day client interactions and expectations for optimal results
Continually seek and capitalize upon opportunities to increase customer satisfaction and dee...