Location
gurgaon, in, India
Posted
July 09, 2026
Job Description
Job Description
We are hiring a Lead Engineer to own our Voice AI stack end-to-end. You'll drive automation across voice bots, agent assist tools, and CX servicing dashboards, working closely with product and CX teams to scale self-serve and human-assisted support.
Key Responsibilities
Own the architecture of the AI Voice Bot stack, including the self-serve dashboard that lets internal teams configure and manage voice bot flows without engineering support.
Design and build a queue and retry framework for call scheduling, handling failures, retries, and prioritization across high call volumes.
Drive daily voice call automation, improving fully-automated call rates while maintaining full monitoring and observability across the group.
Architect and ship an end-to-end Servicing Insights Dashboard, including the backend data pipeline and the frontend CX agents use daily.
Lead implementation of the Agent Assistive Bot (Magic 2.0) on Freshchat, integrating it a...
We are hiring a Lead Engineer to own our Voice AI stack end-to-end. You'll drive automation across voice bots, agent assist tools, and CX servicing dashboards, working closely with product and CX teams to scale self-serve and human-assisted support.
Key Responsibilities
Own the architecture of the AI Voice Bot stack, including the self-serve dashboard that lets internal teams configure and manage voice bot flows without engineering support.
Design and build a queue and retry framework for call scheduling, handling failures, retries, and prioritization across high call volumes.
Drive daily voice call automation, improving fully-automated call rates while maintaining full monitoring and observability across the group.
Architect and ship an end-to-end Servicing Insights Dashboard, including the backend data pipeline and the frontend CX agents use daily.
Lead implementation of the Agent Assistive Bot (Magic 2.0) on Freshchat, integrating it a...