Location
durban, kwazulu natal, South-Africa
Posted
July 24, 2026
Job Description
Technical Lead Implementation Specialist Job Info Job Identification 2190 Job Category Information and Communication Technology Posting Date 07/13/2026, 02:06 PM Job Schedule Full time Responsibilities Lead direct and indirect reports for the successful implementation of allocated projects. Work with management to ensure the team is appropriately resourced and members are equipped with requisite skills for both current and future projects. Ensure cross‑functional team alignment with company strategy. Lead, manage, and optimize technical operations across relevant areas of control. Create, test, and implement strategies based on customer behaviours, demographics, dialer settings, technology and data outputs in conjunction with devised strategies. Create mitigation plans for capacity risks or gaps by managing dependencies across operating units. Be actively engaged with queue and routing mechanisms to make proactive changes for long‑term trends and real‑time adjustments for events. Monit...