Location
Columbus, Ohio, United States
Posted
June 19, 2026
Job Description
Location:
4910 Tiedeman Road, Brooklyn OhioDepartment: Contact Center Technology
Experience: 8+ years
Employment Type: Full-Time
About the Role
KeyBank is seeking a Technical Lead to design, build, and modernize IVR and Voice Bot platforms within the Contact Center Technology organization. This role provides technical ownership and architectural leadership for complex initiatives while remaining hands-on with design and development.
The Technical Lead partners closely with product, platform, voice, and operations teams to deliver secure, scalable, and highly reliable self‑service voice solutions on Google Cloud Platform (GCP). This is a senior individual contributor role with delivery accountability, but no people management responsibility.
Key Responsibilities