Technical Helpdesk Specialist | Pioneer Team

Full-time IT & Technology

Technical Helpdesk Specialist | Pioneer Team

iOPEX Technologies Philippines

Location: On-site – Taguig

Experience: 1–3 years in helpdesk or customer service, High School graduate.

Salary: Negotiable

Job Description

• Provide technical support to clients via phone, email, and chat.
• Manage and resolve customer inquiries using a ticketing system.
• Collaborate with other support teams to escalates and resolve complex issues.
• Maintain documentation for troubleshooting processes and solutions.
• Ensure high levels of customer satisfaction through effective communication and problem‑solving.

Requirements

• Educational Qualifications: High School diploma or equivalent.
• Experience Level: 1–3 years in a helpdesk / technical support role or as a customer service representative.
• Skills and Competencies: Proficient in ticketing ...