Technical Help Desk I (US)

Full-time other-general

Description We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment.

Responsibilities:
• Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information.
• Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions.
• Partner with product marketing, research and development, and commercialization teams to share technical insight ...