Technical Customer Support Representative
Confidential
Permanent / Full Time
Information and Record Clerks
Location
Ferrara, Emilia-Romagna, Italy
Posted
July 11, 2026
Job Description
Role Summary
Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders by diagnosing and resolving hardware and software-related issues. The successful candidate will play a key role in supporting product implementation, troubleshooting technical challenges, delivering training, and ensuring a high level of customer satisfaction.
This role is ideal for a technology-driven professional who enjoys problem-solving, customer interaction, and working in a dynamic, fast-paced environment.
Key ResponsibilitiesProvide technical support to customers, partners, sales representatives, and internal teams via phone, email, and chat. Diagnose and resolve hardware, software, connectivity, installation, and configuration issues. Provide technical expertise on database setup, user management, reporting, system configuration, and platform navigation. Tr...
Our client is seeking a Technical Support Specialist to provide technical assistance to customers, partners, and internal stakeholders by diagnosing and resolving hardware and software-related issues. The successful candidate will play a key role in supporting product implementation, troubleshooting technical challenges, delivering training, and ensuring a high level of customer satisfaction.
This role is ideal for a technology-driven professional who enjoys problem-solving, customer interaction, and working in a dynamic, fast-paced environment.
Key Responsibilities