Job Description
Position: Technical Customer Support
Location: Lisbon, Portugal
Work model: On site
Employment type: Fixed term (6 months) with possibility of extension / permanent contract
DUTIES AND RESPONSIBILITIES:
Handle customer interactions across various communication channels, including phone, email, live chat, and social media.
Provide clear and accurate information in response to customer inquiries, following established company policies and procedures.
Assist with general questions, product or service information, and basic technical support.
Respond to incoming customer requests and accurately document relevant case details in the appropriate systems.
Escalate complex or unresolved issues to the appropriate internal teams or higher-level support as necessary.
Collaborate with colleagues and technical teams to resolve customer concerns and ensure proper c...