Location
ottawa, on, Canada
Posted
July 16, 2026
Job Description
Giatec Scientific Inc. is seeking a Customer Success and Solutions Specialist to support software users through effective troubleshooting and AI-enhanced problem-solving. This pivotal role enhances customer experience in our software platforms.
With a strong background in computer science or a related field, you will engage in Tier II troubleshooting, partnering closely with Software, Product, and Engineering teams. Your focus will be on ensuring customer issues are prioritized and resolved efficiently while using AI tools to streamline processes and improve operational efficiency.
Key Responsibilities:
• Manage Tier II troubleshooting of software cases
• Provide clear issue documentation for internal teams
• Interface with customers to communicate status updates
• Implement AI features to enhance support services
• Deliver tailored training to users of Giatec's software
Requirements:
• 3-5 years in a technical ...
With a strong background in computer science or a related field, you will engage in Tier II troubleshooting, partnering closely with Software, Product, and Engineering teams. Your focus will be on ensuring customer issues are prioritized and resolved efficiently while using AI tools to streamline processes and improve operational efficiency.
Key Responsibilities:
• Manage Tier II troubleshooting of software cases
• Provide clear issue documentation for internal teams
• Interface with customers to communicate status updates
• Implement AI features to enhance support services
• Deliver tailored training to users of Giatec's software
Requirements:
• 3-5 years in a technical ...