Job Description
Technical Customer Success Manager | Cyber Security / MDR
£62,000 | Remote with 1 day per week on site in London
I’m supporting a growing cyber security business that is looking to hire a Technical Customer Success Manager to sit between clients, the SOC, Engineering, Product and Sales.
This is not a standard reporting-focused CSM role.
The role is much more technical and SOC-led, with a strong focus on helping customers get real value from Managed Detection and Response and Managed Infrastructure Services.
You’ll act as the technical point of contact for a portfolio of clients, helping them understand SOC output, improve detection quality, manage escalations, and turn incidents and service data into practical security improvements.
The role will involve:
• Leading technical service reviews, QBRs and roadmap sessions
• Acting as the client interface into the SOC
• Reviewin...