Job Description
About Octocom
We are building the AI customer support layer for e-commerce.
Every day, support teams spend thousands of hours answering the same questions: Where is my order? How do I return this? Which product should I choose? Can I change my delivery address?
That work no longer needs to be manual.
Our AI handles these interactions independently across chat, email, and phone — from order tracking and returns to product guidance, delivery questions, and order changes. This gives companies faster response times, lower support workload, and a better customer experience.
In 2025, we grew from $80k to millions in revenue. Our next goal is $5M+ in 2026.
We move fast, take ownership, and keep things direct: few meetings, no politics, clear responsibility, and honest feedback.
Your Role
We are looking for a Technical Cust...