Position Summary
:
Technical focus on customer service to help resolve requests for FOX customers with service and warranty work Performs services requiring more in-depth product knowledge of a greater number of products.
Position Responsibilities:
Resolve customer requests via all communication channels, including phone, email, mail, and/or social mediaHandle service interactions to maintain customer loyalty and grow customer baseCommunicate tuning requirements with customers to derive optimum riding experienceRecommend potential product replacement or services by collecting customer information and analyzing customer needsProvide Service Estimates and Service Upgrade opportunities before service work is startedResolve customer issues by using the FOX “Fair Plus” approachCreate sales orders, return authorizations (RA) for service or warranties, and returned merchandize authorizations (RMA) in ERP system...