Location
Binley Woods, Warwickshire, United Kingdom
Posted
July 08, 2026
Job Description
We’re building thriving communities as one of the UK’s largest housing groups and a leading developer of affordable housing.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader.
To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance.
This role ...
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
Work for Orbit. Believe in people.
The role
The main purpose of this role is to provide an efficient, robust customer focused service in the delivery of DMC in line with Awaab's Law. To effectively case manage the end-to-end job delivery highlighting any delays or issues and proactively contacting the customer and escalating where appropriate to the Technical team leader.
To be the single point of contact with the customer for a case and work in partnership with the surveyor to seek resolution for the customer and property compliance.
This role ...