Location
southwestern ontario, on, Canada
Posted
June 27, 2026
Job Description
Transform public transit as a Technical Operations Analyst in RideCo's Customer Success & Operations team. Contribute to user satisfaction in a dynamic transportation technology sector.
As part of the Customer Success team at RideCo, you will help manage and support customer interactions, troubleshoot operational issues, and ensure adherence to performance standards. This position plays a key role in fostering strong relationships that enhance the overall user experience and operational efficiency.
Key Responsibilities:
• Learn the RideCo software to become a troubleshooting expert
• Provide excellent customer service and support
• Resolve inquiries quickly to comply with contracts
• Create and update training and help documentation
• Record all client interactions and product issues
Requirements:
• 3 years of relevant technical support experience
• Proficient in MS Office or Google Workspace
• Experience with tools like Zendesk or JIRA is a plus
• A...
As part of the Customer Success team at RideCo, you will help manage and support customer interactions, troubleshoot operational issues, and ensure adherence to performance standards. This position plays a key role in fostering strong relationships that enhance the overall user experience and operational efficiency.
Key Responsibilities:
• Learn the RideCo software to become a troubleshooting expert
• Provide excellent customer service and support
• Resolve inquiries quickly to comply with contracts
• Create and update training and help documentation
• Record all client interactions and product issues
Requirements:
• 3 years of relevant technical support experience
• Proficient in MS Office or Google Workspace
• Experience with tools like Zendesk or JIRA is a plus
• A...