Location: Sherbrooke office
Here's what we do and why we do it
We simplify business IT with cloud technology so clients can focus on what matters—making people’s lives better. Learn more : how you will contribute to the success of the company
Assist and provide technical support by phone, email or chat.Analyze and resolve technical issues related to our products and services.Lead customers through service configurations.Provide a very high customer service level.Deliver and follow up on problem resolutions and customer satisfaction.Proactively and comprehensively document customer issues in ticketing systems.Collaborate as a technical resource and share knowledge with others.Resolve technical issues for customers: identify the causes, support the client remotely, find and carry out solutions.Confront new technical issues every single day and be the contact person to solve them....