Technical Account Mgr

Fortinet

Full time Computer Occupations
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Location
Santiago de Querétaro, Querétaro, Mexico
Posted
July 09, 2026

Job Description

Job duties and responsibilities

  • Collection, analysis and change recommendations of configuration information
  • Collection and analysis of customer network information
  • Collection and analysis of packet trace information
  • Recommend actions based on analysis
  • Customer education, deliver knowledge transfer like webinar or workshops
  • Software recommendation, conduct bug scrubs reports
  • Upgrade testing, on a lab environment perform test to upgrade customer devices and provide a report
  • Develop best practice deployment and troubleshooting methodology documentation
  • Follow up technical cases and manage the right expectation until the closure of the cases
  • Conduct weekly status conference calls with customers to report status of open issues and projects
  • Conduct quarterly reports for your managed accounts
  • Work closely and provide direct technical email and phone support to our customers in...

    • Job Details

    • Job Type
      Full time
    • Category
      Computer Occupations
    • Date Posted
      July 09, 2026
    • Application Deadline
      August 18, 2026