Technical Account Manager

Full-time Engineering

Role Summary

Technical Account Manager – Serves as the primary IT point of contact for assigned programs, supporting internal and external clients throughout the lifecycle of client programs.

Key Responsibilities

• Primary technology point of contact for assigned programs and facilitation of business needs back to the Technology organization.
• Partner with internal and external stakeholders on business needs and executions.
• Act as a conduit between customers and product and service developers, providing customer feedback and insights about the effectiveness of the services provided.
• Identify client needs and inform them of updates or upgrades that may benefit their business.
• Communicate new or growth strategies to Technology in a timely manner and ensure compliance with program technology contractual commitments throughout the lifecycle of the program.
• Support customers during sales and discovery phases and p...